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AED support and service

Which AED do you need help with?

HeartStart FR3 ›
HeartStart FRx ›
HeartStart HS1/OnSite/Home ›
HeartStart FR2 ›
HeartStart MRx ›

HeartStart HS1/OnSite/Home and FRx Maintenance Videos

What to do when your AED chirps?
What to do when your AED chirps
Maintaining the HeartStart HS1/OnSite/Home Pads and Battery
Maintaining the HeartStart HS1/OnSite/Home Pads and Battery
Maintaining the HeartStart FRx Pads and Battery
Maintaining the HeartStart FRx Pads and Battery

Everything you need to know about using AEDs

Watch this video to find out how to set up and maintain your OnSite AED. Other AEDs vary slightly but all Philips AEDs have simple, clear instructions telling you what to do.
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Contact us

Technical support: 1-800-263-3342

Email: aedsupport@philips.com

If you received a letter regarding the HeartStart FRx, HeartStart Home or HeartStart OnSite recall, click here for more information.

AED frequently asked questions

AED FAQs

Owning an AED

Buying for an organization or business:

Learn more about AED products and solutions